Contact GirlsCam Support

Email support[at]girlscam.net and replace [at] with @. It is written that way on the page to keep automated scrapers out of the inbox. Everything below is about making your first email enough.

What to include

• Account problems: the email bound to your account, if any, and what you expected to happen.
• Payment problems: the date, the amount and the email you paid with. A screenshot of the confirm screen helps.
• Safety reports: use Report in the “…” menu on the person’s profile first. That is the fastest route, and an email adds context if you need it.
• Technical problems: your device, your browser and what you see on screen. The help center fixes the most common ones in a minute.

How fast we reply

Every report gets a reply within 24 hours. Other questions are answered in the order they arrive, and a complete first email shortens the wait. Our moderation team is on duty 24 hours a day, but a payment question may need a look at the payment provider’s side.

A note on payments

Coins and VIP are virtual goods and are not refundable once purchased. If a charge is wrong, happened twice or never arrived, that is a different matter and we will look into it. Before you buy, it is worth knowing how free video chat with girls turns into coins or VIP, and that the price is always shown first.