GirlsCam Help Center
Short answers to the questions that reach our inbox most, grouped by topic. If yours is not here, the contact page has the address.
These answers stay short on purpose. For anything longer, the main pages go deeper: how GirlsCam works for the steps and video chat safety for moderation.
Account and sign-in
No form. An account is created for you in the background on your first tap of Start.
An account without a bound email depends on your browser data. If it was cleared, or you changed device, the account may be gone. Bind an email in settings to prevent it.
Yes, once the account has an email bound, so you can sign in on both.
Free tries, coins and VIP
It is the number of free tries left on your account today. Every account gets 10 a day.
Matches and some features use coins or VIP at the price the app shows before you pay.
Coins and VIP are virtual goods and are not refundable once purchased. If a charge failed or was doubled, write to support[at]girlscam.net.
Camera, microphone and connection
The browser has probably blocked the camera, or another app is using it. Open the site settings next to the address bar, set camera and microphone to Allow, close other apps that use the camera and reload.
Switch to headphones, move closer to your router and close other tabs that play audio or video.
Safari, Chrome, Edge and Firefox on phones and computers.
Reports and safety
Open the “…” menu on their profile and choose Report. AI reviews first, people step in when it is unclear, and every report gets a reply within 24 hours.
No. You must be 18 or older to use GirlsCam.
Installing the site
iPhone: Safari, Share, Add to Home Screen. Android: Chrome menu, Add to Home screen or Install app. Computer: the install icon in Chrome or Edge.
No. It is a website you add to your home screen from the browser, not an app-store download.
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Question answered?
Tap Start and make a match.
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